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New Contributor
Posts: 2
Registered: ‎10-11-2017
Accepted Solution

5d Mark III main dial issue

I have a less than year old 5 D Mark III. The main dial becomes unresponsive several times. When this happens, I cannot change any of the camera settings using the main dial. The dial turns but nothing... also a little portrait symbol shows at the top/middle. This happens in both manual and aperture mode. I have to reset the camera settings using menu to get it to respond... I emailed canon... their response, removing/changing internal battery does not work. It has nothing to do with buffer because it normally happens after a break from shooting.. can anyone help?
Honored Contributor
Posts: 5,608
Registered: ‎08-13-2015

Re: 5d Mark III main dial issue

I get the feeling that you are not in the US.  If the camera is less than a year old, it should be under warranty.  Contact Canon.

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New Contributor
Posts: 4
Registered: ‎10-12-2017

Re: 5d Mark III main dial issue

Just to make sure, you didn't set the main dial to lock in the custom settings did you?
New Contributor
Posts: 2
Registered: ‎10-11-2017

Re: 5d Mark III main dial issue

i unchecked it and will test it soon.

 

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