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Occasional Contributor
Posts: 6
Registered: ‎02-26-2017

Re: canon camera not recognized by windows 10

Hi. Thanks for the help. I have three computers available. Two with Windows 10 and one with Windows 7. The camera worked with all three before the upgrade. The camera refuses to work with either Windows 10 but will work with the Windows 7 computer, I'm using the same cable for all the computers.

VIP
Posts: 9,170
Registered: ‎12-07-2012

Re: canon camera not recognized by windows 10

"The camera worked with all three before the upgrade."

 

Try a restore to a know working point on one of the Windoze 10 boxes.  I had the same problem after a Win 10 upgrade but with a printer and some software. Not a camera.  Did the restore and all was well again.

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
Product Expert
Posts: 896
Registered: ‎10-16-2012

Re: canon camera not recognized by windows 10

Hi Meow-Meow,

 

Your camera should not appear in the File Explorer, but should appear in your computer's Device Manager. Please disconnect your camera and take a look in the Device Manager and let us know what you see, as described below.

 

An easy way to enter the Device Manager is to right-click on the "Windows/ Start" button, then choose "Device Manager". Once in the Device Manager, please take a look at the following folders- if they're present- and let us know which devices you see inside:

 

  1. Portable Devices
  2. Imaging Devices
  3. Other Devices
  4. Unknown Devices
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Occasional Contributor
Posts: 6
Registered: ‎02-26-2017

Re: canon camera not recognized by windows 10

Hi Richard

Sorry that was a mis-statement, it shows in in settings under devices and printers for about 20-30 seconds before it vanishes. Not enough time to do anything. Was  fine before one of the Windows 10 upgrades.

 

Honored Contributor
Posts: 6,371
Registered: ‎08-13-2015

Re: canon camera not recognized by windows 10


Meow-Meow wrote:

Hi Richard

Sorry that was a mis-statement, it shows in in settings under devices and printers for about 20-30 seconds before it vanishes. Not enough time to do anything. Was  fine before one of the Windows 10 upgrades.

 


Windows 10 upgrades have shown a pattern of removing software applications and drivers that it "deems" incompatible with Windows 10, despite the fact that in many cases there is nothing wrong with the software.  

 

I suspect that you may need to re-install device drivers.  One way to do this is open up the Devices Utility and add a new device.  I had to do this on one of my Windows 10 machines after I performed the 'free" upgrade to Windows 10.  The Canon software worked for a few days, Windows performed an update, and suddenly the laptop would not recognized the camera.  I had to "Add A Device" through the Devices Utility.  This forced the laptop to download a driver from the web, mostl likely from Microsoft.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Product Expert
Posts: 896
Registered: ‎10-16-2012

Re: canon camera not recognized by windows 10

Hi Meow-Meow,


I recommend contacting our Technical Support Team for step-by-step instructions reequired to have your camera correctly recgonized. For contact options, please use this url: http://Canon.us/ContactCF

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New Contributor
Posts: 1
Registered: ‎06-10-2017

Re: canon camera not recognized by windows 10

 
New Contributor
Posts: 1
Registered: ‎06-27-2017

Re: canon camera not recognized by windows 10

I had the same maddening issue with my T3i. At first I kept blaming Microsoft's updates and then I found a surprizing thing about my T3i.  It was only recognized when I had the original kit lens attached. Do not ask me why but when I have any other lens such as my EF-S 60mm macro/portrait lens it fails to recognize the camera. I can plug the camera in, turn it on and it would read it as an "unknown USB failed to intiate" message and would not recognize the camera.  I can turn it off, put on my kit lens and turn it back on and Windows 10 recognizes the T3i again. <insert "Twilight Zone" music here>

New Contributor
Posts: 1
Registered: ‎07-20-2017

Re: canon camera not recognized by windows 10

I was having the same problem with my T5i, plug in the a USB port and it was not recognized. Different cable made no difference. I then tried another USB port and it worked fine with the same cable! The only difference; the first port was a USB 3.0 while the one where it worked was a USB 2.0 port. When I plugged into the USB 2.0 port Windows 10 said great, let me setup the necessary stuff and and is if by magic it worked. Offloaded my pics and I was happy. Now knowing that it works, I plugged into the same USB 3.0 port it is still will not recognize the camera. I know the port works because I use it with thumb drives all the time. Freaky but crappy at the same time. If it works one place it should work in the other. 

New Contributor
Posts: 2
Registered: ‎08-22-2017

Re: canon camera not recognized by windows 10

Maybe this will help anyone, as posten in other topic as well:

http://community.usa.canon.com/t5/Software/EOS-Utility-not-working-with-Windows-10/td-p/147789/page/...

 

After lot's of frustrating hours googling and trying, I now have it working.

 

How I made it work (in the end):

I had to install "Media Feature Pack for N edition of Windows 10 Version 1703"

https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-vers...

 

Apparantly the version of your windows makes a big difference and the MFP's are hard to find.

To find the exact windows version you are on:

- Click start

- Type "About"

- Select "About your PC"

- Look for Edition (in my case "Windows 10 Pro N") and version (in my case "1703")

 

Use this to google for "Media Feature Pack" <your edition> <your version> and you'll probably find the correct download for you.

After installation you should also be able to find "Windows media player" in your start menu. I found this the easiest way to check if installation was succesfull. Installing a wrong version of MFP will not give you an error, it'll just not work...

 

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