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Occasional Contributor
Posts: 5
Registered: ‎09-02-2015

canon camera not recognized by windows 10

Windows 10 will not recognize my eos T3i camera. I get an exclamation mark in device manager under other devices.

If there is a workaround until this problem is resolved please share your findings.

Thanks,

Albert

VIP
Posts: 8,449
Registered: ‎12-07-2012

Re: canon camera not recognized by windows 10

[ Edited ]

Does the T3i show up in Explorer?  There are no drivers required or supplied to use Win 10.  It is unlikely a Win 10 problem or a problem with the T3i.  You may have to set the T3i to PTP in the menu.

Try a new USB cable.  Try a different USB port as the one you are using may be faulty.  Look elsewhere for the problem but until you find it, get a card reader and just use it instead.

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
New Contributor
Posts: 2
Registered: ‎09-16-2015

Re: canon camera not recognized by windows 10

Hello,

 

I have the exact same problem with my Canon T5i on Windows 10 Pro. This camera is perfectly detected on another computer on Windows 7 Pro so this is not a cable issue nor a camera issue. Please see the screen captures below.

 

I tried to find a download of this driver on the canon support page and the web, without success. The Windows driver update does not find any working driver neither. The SD card reader won't work for me since I need the camera to be properly detected by the system to use it as a webcam.

 

Canon camero driver issue.PNGCanon camero driver issue 2.PNG

VIP
Posts: 8,449
Registered: ‎12-07-2012

Re: canon camera not recognized by windows 10

There is no driver because no driver is required.  The screen you show is just a generic Windows screen.  Windows 10 sees my very old 1D Mk IIn with no problem or driver needed.  Just because a Win 7 saw the camera has nothing to do with your current issue.  Something else is wrong.  Bad port, bad cable, who knows but Win 10 is able to see it.

Now EOS Utility will not see my 1D Mk IIn because it is too old.  Is that what you mean?  EOSU doesn't see it on Win 10?

 

screen.jpg

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
New Contributor
Posts: 2
Registered: ‎09-16-2015

Re: canon camera not recognized by windows 10

Hello,

 

I found the solution! For your information, a driver is required for every peripherals on Windows or any other OS. For Windows, the driver can be already stored in the OS folder like C:\Windows\System32\DriverStore or downloaded automatically through Windows Update when you plug in the peripheral. In some case when Windows does not find the driver, it might be necessary to manually download a driver and manually install it.

 

I my case, the issue was that I installed Windows 10 N Pro 64b on my computers. The N version does not include Windows Media Player which comes with the MTP (Media Transfert Protocol) driver.

 

So, if you are in my case, you need to download and install the "Media Feature Pack for N and KN versions of Windows 10" which will install the MTP driver : https://www.microsoft.com/en-us/download/details.aspx?id=48231

 

Now my T5i is properly detected by the system.

 

VIP
Posts: 8,449
Registered: ‎12-07-2012

Re: canon camera not recognized by windows 10

"There are no drivers required or supplied to use Win 10."

 

I did not know I needed to qualify that statement to include, from Canon.  Which as you found out does not indeed have one.

I assumed too much, I fear. Smiley Frustrated

A lot less stuff for 2018 but still a lot of Canon stuff. Along with, a lot of other stuff.
New Contributor
Posts: 2
Registered: ‎11-26-2015

Re: canon camera not recognized by windows 10

OMG! Thank you. I have been struggling with this issue and the solution was so simple. Thnaks!
New Contributor
Posts: 1
Registered: ‎03-16-2016

Re: canon camera not recognized by windows 10

associateit - Thank you so much for taking the time to share your soluction.  I was going through great frustration since my recent update to Windows 10.  I found your post, updated my media player driver and it has now solved 95% of the issues I was having since the update.  Thanks, again!!  ~Marcia

New Contributor
Posts: 2
Registered: ‎07-01-2016

Re: canon camera not recognized by windows 10

I found a way to download my photos under Canon Utilities in the Apps section for Windows 10.  I guess you can tell I am not a real techie by the way I explained this.  I just connected by camera via the same old usb cord and clicked on Apps and then on Canon Utilites and that actually worked!  Maybe it will help you too...

New Contributor
Posts: 2
Registered: ‎07-01-2016

Re: canon camera not recognized by windows 10

Brilliant!  This worked for my T5i as well as for  another inexpensive "pocket" camera.  Thank you thank you!!!

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