10-30-2016 07:25 PM
Hello, I am trying to film something for a class I am taking but both my mounted mic and my lapel mic don't seem to be working with my T6i. Whenever one is plugged in an icon appears on the camera that looks like three check marks with a microphone that says "off". I can't seem to figure out how to turn it on so the microphones will work.
Any help would be much apprecaited.
10-30-2016 07:52 PM
There should be a setting in the menus to enable/disable the external microphone input. You have to tell the camera whether or not you want to use the internal microphone, or want to use an external microphone input.
03-11-2017 10:16 AM
Same problem, did we ever figure this out? I did a Google search and found that several others have had this problem but have not seen a solution.
My menu display on Sound Recording only diplays 2 options: On and Off. There is no menu option for Auto or Manual.
I am also getting the "wind/audio off" icon mentioned above.
How does one change this so external audio using a 3.5 jack can be recorded?
03-11-2017 10:50 AM
The icon you're seeing is for the wind filter. If it says it's off, that means the wind filter is off. If you're not getting any audio, you'll want to make sure you're using a powered microphone. The jack can provide power to some microphones, like the Rode Video Go microphone, but not to all. If you're using a passive microphone, that might not work.
If you need advice, or assistance, our US-based team is happy to troubleshoot at 1-800-OK-CANON (800-652-2666) during the week from 8am to Midnight (ET) or on Saturdays from 10am to 8pm (ET).
We hope this helps!
01-18-2018 07:20 PM
I have the same problem, only I do have a rode video go. I have the options to record audio and still its giving the same icons as on the picture in the thread. What do I do @_@