10-23-2017 06:07 PM
10-24-2017 09:01 AM
Sounds like the orientation sensor is stuck/malfunctioning.
Try swappting LCD again. If that doesn't work remove battery and re-install.
If no luck give Canon a call at 1-800-OK-CANON.
02-01-2018 06:07 PM
Hello Amandaleigh,
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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