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New Contributor
Posts: 4
Registered: ‎11-04-2017
Accepted Solution

Problems with flash

I have a Canon rebel t5i and every time I try to take a picture with flash it says there's a problem with the built-in flash and that i should switch the camera off and then back on. I do but then I get the same error message. What should I do?
Respected Contributor
Posts: 1,982
Registered: ‎02-17-2016

Re: Problems with flash

Does the flash pop up?

 

New Contributor
Posts: 4
Registered: ‎11-04-2017

Re: Problems with flash

No. It says

"Err 05
Buillt-in flash could not be raised
Turn the camera off and on again"
Respected Contributor
Posts: 1,982
Registered: ‎02-17-2016

Re: Problems with flash

If you can't see any obvious mehanical issues with the flash, then you need to send it to Canon.

 

(You might try gently pushing up on the flash when it tries to release it.)

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New Contributor
Posts: 4
Registered: ‎11-04-2017

Re: Problems with flash

Okay. Thank you 😊
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