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Playback sound issue T5i

journteach
Apprentice

I have recorded video on the T5i,  but while in playback mode does not have audio. I have turned up the audio icon in playback mode as well as used the manual dial, still hear nothing.

The audio recording is actually working for the video, when dropped into i-movie, you can hear the sound great. But there's no assurance it's working after you've recorded. Help! 

1 ACCEPTED SOLUTION

Richard
Product Expert
Product Expert

Hi Journteach,

 

Thank you for posting.

 

During the playback of one of your videos, turning the Main Dial, located just behind your camera's shutter button, should adjust the volume.

 

If this isn't the case, I recommend contacting our Technical Support team. For contact option, please use this URL: http://Canon.us/ContactCF

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Richard
Product Expert
Product Expert

Hi Journteach,

 

Thank you for posting.

 

During the playback of one of your videos, turning the Main Dial, located just behind your camera's shutter button, should adjust the volume.

 

If this isn't the case, I recommend contacting our Technical Support team. For contact option, please use this URL: http://Canon.us/ContactCF

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks, but I did already try increasing the volume using the main dial, as indicated in the first post. I guess i will just have to contact customer support. 

Thanks

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