10-04-2017 10:51 PM
12-27-2017 06:09 PM
There are a few troubleshooting steps I'd like to help resolve this issue. We'll reset the camera, which should restore it to a default state. These steps should clear out the memory and thereby any errors which may be present.
- Anything attached or installed in the camera — memory cards, the lens, the battery, battery grips should all be removed.
- Once the lens is off let's check it using the steps below.
a) Clean the lens contacts* to restore connection with the body.
*Warning - Do not clean lens contacts on either a Canon lens or the camera body with an eraser! It's easy to rub off the gold plating on these contacts and end up with data communication problems! Our strong recommendation is to use a soft, clean, micro fiber cloth. Please do not use anything abrasive.
b) Try using a different Canon EF series lens. It doesn't have to be the same focal length as the one you were using.
c) If you are using a third party lens, we recommend discontinuing its use. There can sometimes be communication error related issues with third-party lenses. Ensuring that you're using a Canon lens eliminates that as a potential factor in the error.
If the issues seem to persist typically the next step would be to send the equipment to Canon for service. However, with regards to service inquiries for this model I'm afraid to say that it's out of service life. Canon no longer manufactures parts required to perform potential repairs.
Since we're unable to service it another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.
If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at (866) 443-8002 seven days a week, 8am to Midnight. Please have the serial number of your product at the time of your call.
12-28-2017 12:00 PM
Sounds like a great 'excuse ' to upgrade that old guy to an new Rebel T7i. Canon may let you do the loyalty program on a new refurb Rebel. Check that out.