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New Contributor
Posts: 2
Registered: ‎12-22-2014

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.

 

I have OS X Yosemite and I installed the software that came with the camera. 

 

I'm hoping there is a fix to this even though my camera is about 10 years old now!

- Jasmine
Esteemed Contributor
Posts: 3,732
Registered: ‎06-25-2014

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!


pdxjasmine wrote:

I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.

 

I have OS X Yosemite and I installed the software that came with the camera. 

 

I'm hoping there is a fix to this even though my camera is about 10 years old now!


There's a recent article in another thread that seemed to suggest that older Rebels used a different protocol to talk to computers. Though that protocol is now antiquated, it apparently still works; but you have to manually set the camera to use it. I'm not sure which thread it was, but it's one that's still active.

Bob
Boston, Massachusetts USA
New Contributor
Posts: 2
Registered: ‎12-22-2014

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

After searching the Apple forums for a solution, I got it to work. I changed the Communcation setting in the camera from 'Normal' to 'PTP' and everything worked just like it used to!

- Jasmine
New Contributor
Posts: 1
Registered: ‎03-30-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

Jasmine - 

 

Thanks so much for the tip.  I have been searching for a month to correct this issue and you saved me fron insanity.  Thank you.  Thank you.  Thank you!!!

New Contributor
Posts: 1
Registered: ‎04-18-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

Where did you find the Communications setting?  

 

I have used my several years old Canon Rebel with my Mac many times.  I have never had a problem uploading pictures.  Suddenly the camera will not speak to the Mac.  I know the Mac recognizes the camers as it is listed in the System Utilities.

 

Any help?

 

Canon's instructions for connecting camera to computer are of no help.

 

Thanks.

 

 

New Contributor
Posts: 1
Registered: ‎05-04-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

[ Edited ]

I am having the same issue. I have upgraded to Yosemite and was able to still upload my pictures off the camera. With the new update changing iphoto to "Photos" I cannot upload the photos off of the camera, whether it's by directly through the SD reader or through attaching the camera via the cord. Through this forum I was able to ascertain that the macbook is reading the camera...but, I canot access the photos. Also, other forums have suggested switching camera to PTP rather than "normal" from what I can tell my camera does not have that in the menu options. 

 

Please advise,

Thank you!

Mon
Occasional Contributor
Posts: 5
Registered: ‎06-19-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

Hi Canon community. Because of this forum, I finally figured out how to hook my camera up to my Mac! Thank you
Question: is there a different method when importing a video taken by my Canon Rebel t3i to my Mac Pro??
New Contributor
Posts: 2
Registered: ‎08-10-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

Just as an extra I was having the same trouble. After turning on the camera after attaching the usb , Nothing. Then I pushed the playback arrow on the Rebel just below the LCD screen and it all went swimmingly. Maybe it will help others. Cheers

 

New Contributor
Posts: 2
Registered: ‎08-28-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

[ Edited ]

Hey Canon Community! I am hoping you can help me out. I have a Macbook Pro, and it is also not finding my camera. I tried the suggestion above, and it is still not registering. Incidentally, I tried to go to photos and it still doesn't show up. I've tried both USB ports, as well as different cables. Any help would be greatly appreciated! 

New Contributor
Posts: 2
Registered: ‎08-10-2015

Re: My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

After all my problems the best solution I found was to use the original USB cable that Canon supplied. No problems since I did that. Some lower qaulity cables just don'T have the ability to transfer data well. Good luck. TRy installing canon updates as well and restarting your Macbook.

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