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New Contributor
Posts: 2
Registered: ‎02-08-2017
Accepted Solution

EOS Rebel XT will not connect to Mac after system update

I recently updated my Macbook, so my software is now MacOS Sierra Version 10.12.3. Before this I had no problems connecting my camera to iPhoto. However, with the updated iPhoto is gone and now I just have "Photos". My camera does not show up at all in "Photos".

 

I go to image capture and it does show up on the left side of the screen but the pictures do not appear and there is no option to click on anything.

 

I have gone to  "Applications" -> "Utilties" -> "System Information" and the camera does appear there under "USB" so the computer is reconizing it to some point but won't do anything.

 

When I open the Canon software that I just updated (Camera Window DC 8), it says no camera found. 

 

HELP PLEASE!! I have tried a different USB cord. I have tried a different CF card. I have contacted Apple and they had me try a few things but nothing helped. 

 

Thanks so much for reading and I hope someone has a solution! Thanks!! 

Frequent Contributor
Posts: 121
Registered: ‎12-03-2016

Re: EOS Rebel XT will not connect to Mac after system update

[ Edited ]

Will it read the SD card directly?

 

This may help:  https://support.apple.com/en-us/HT203155

Respected Contributor
Posts: 1,975
Registered: ‎02-17-2016

Re: EOS Rebel XT will not connect to Mac after system update

Is the XT in PC communications mode or PTP mode? You want PTP mode.

New Contributor
Posts: 2
Registered: ‎02-08-2017

Re: EOS Rebel XT will not connect to Mac after system update

kvbarkely Thank you SOOOOO MUCH!!!! That completely worked!!! It was in PC mode! Thank you thank you!
New Contributor
Posts: 3
Registered: ‎09-13-2017

Re: EOS Rebel XT will not connect to Mac after system update

I found a solution that worked (after spending 20 or so hours...late into the night for 2 days)...

 

It's a quick fix. 

With the camera attached using my original USB cable and turned on...

 

On my macbook I went to:

Finder

Applications, System Profile, Hardware, USB

I made sure it did recognize the camera there on the list of devices.

 

It showed:

USB Trackpad

USB- Receiver Hub

USB - Canon Camera

 

There's a little reverse triangle /sorter thing on the right. I clicked it - which makes the Camera the first on the list.

 

Then....viola!! All of my images popped into Image Capture and I was one happy person!!!!!!!

 

Hope this helps someone...all of the other suggestions didn't work for me. 

 

I guess that my trackpad, etc. were getting in the way all of a sudden??

Honored Contributor
Posts: 5,440
Registered: ‎08-13-2015

Re: EOS Rebel XT will not connect to Mac after system update

USB hubs are not recommended for use when connecting your camera to a computer.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Respected Contributor
Posts: 1,975
Registered: ‎02-17-2016

Re: EOS Rebel XT will not connect to Mac after system update

Sometimes the hubs are built into the computer to allow for multiple USB connections.

New Contributor
Posts: 3
Registered: ‎09-13-2017

Re: EOS Rebel XT will not connect to Mac after system update

Yes, the hub is allowing me to use a mouse. My trackpad is old and broken.

 

By making the USB-Camera the first thing on the USB list..the pictures opened up in Image Capture.

 

Thanks!

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