cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

when I use multi page scanner a black line shows on each page is something scratched on the screen.

tentantoes1
Apprentice

When I use multi pag scanner on my cannon pixma 922 a black line appears on every scanned page.

If I use one sheet and lay it down inside to scan, no black line.

Can this be fixed

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi tentantoes1,

 

The lines on copies that you are experiencing is a result of the scan glass being dirty or scratched.  The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover.  It is the smaller glass strip on the left hand side of the unit. 

 

Spray some glass cleaner on a paper towel and then clean the smaller glass area.  Once cleaned, try scanning from the ADF again.

 

MX922 Document Guide.jpg

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements