11-20-2017 11:37 AM
I recently changed ISP's and my Pixma MX490 will not connect to the new WIFI network.
I followed all the instructions in the manual and it shows the name of my network on the screen but times out when I try to connect. Numerous attempts have all failed.
I am using Mediacom Cable with a hitron CGNVM-2559 Modem/router combo.
12-01-2017 12:47 AM
Hi MDye32514,
If you have any antivirus, firewall or anti-spyware programs installed on your computer, please temporarily disable them and then attempt to reinstall the printer, as these programs can sometimes block the detection and successful installation of the printer. Once the printer is installed successfully, you can re-enable the protection software. If you still experience difficulty after disabling the protection software, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.