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PIXMA TR8620 won't scan

APMarousi
Contributor

Greetings all, I have a Pixmia TR8620, I can print via wifi no problem however this morning I went to open the scanner and I got a message : Failed to open connection to the device (-21345). anybody know what that means?

TIA 

12 REPLIES 12

The printer connects via home WIFI - router via Xfinity. Thanks!

shadowsports
Legend
Legend

Greetings,

This thread is beginning to splinter from I can't scan to how do I send email? 

It would be helpful if you could start a new topic.  One that pertains to your question or issue.

Please include your 

Printer model, assume TR8620?

Operating System (version and build)

You mentioned being connected to wi-fi.

Here is a knowledgebase article for sending mail using an email client.  Not sure if this printer supports sending mail via SMTP.  Would need to research further.  

Canon Knowledge Base - IJ Scan Utility (Windows) - Sending Scanned Images via E-mail - TR8620 

If you need further assistance, please start a new thread,  

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Will do thanks.

 

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