New GX2020 purchased from Canon -unable to set my own admin. password

[RAR1046]

Last week I set up my new GX2020 printer and it works great! Love it. However when I tried to set my own administrator password to use the GX2020 UI, I could not. The GX2020 manual says the default password should be the printer serial number. That did not work. The manual also says I should see a "REMOVE ADMINISTRATOR PASSWORD" message on the printer screen. That option does not show up. I tried to just enter a new password and that did not work either. Hoping someone can help....

[shadowsports]

Greetings,

The default password should be 9 characters.  The printer's serial number.  4 letters + 5 numbers.  

[RAR1046]

My printer serial number is 9 characters - 4 letters and 5 numbers. Didn't work. Thanks anyway, Rick

[shadowsports]

Greetings,

New printers come with a 1yr warranty and free installation support.  If the default password isn't working, I'd reach out to Canon.

MyCanon 

[Stephen]

This might help: https://support.usa.canon.com/kb/index?page=content&id=ART171716