11-16-2016 01:00 PM
I had a power outage during the aftermath of Hurricane Matthew. After power returned, I went to shut the printer off again because I noticed an error light on it. No matter how long I hold the button down the printer will not shut off. I have nothing in my printer que. Is there anything I can do?
11-18-2016 03:36 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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