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Occasional Contributor
Posts: 5
Registered: ‎11-30-2016
Accepted Solution

Face Detection and Tracking Greyed out

Face Detection and Tracking is greyed out and I can't figure out how to active it. Using Canon 70 -200 2.8 & Canon 24-105 4.0 Has anyone else run into this issue?

Esteemed Contributor
Posts: 3,808
Registered: ‎06-25-2014

Re: Face Detection and Tracking Greyed out

You don't say what camera you're using, but it's a good bet that those features are available only in certain modes. Check your user manual; there's usually a table showing which features are available in which modes.

 

One thing you can't blame is your lenses. The ones you mentioned are fine. Quite a number of us have them both.

Bob
Boston, Massachusetts USA
Occasional Contributor
Posts: 5
Registered: ‎11-30-2016

Re: Face Detection and Tracking Greyed out

[ Edited ]

Sorry! Canon C300 mk ii.

 

I've read through the manual and made sure everything is as it should be. I've also done a bunch of different combinates of options in order to activate the Face Detection and Tracking.

 

It's probably something I'm just over looking, but it's strange that Face Detection and Tracking is the only thing that is greyd out under the Focus menu.

Esteemed Contributor
Posts: 4,446
Registered: ‎11-13-2012

Re: Face Detection and Tracking Greyed out

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
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New Contributor
Posts: 1
Registered: ‎03-17-2017

Re: Face Detection and Tracking Greyed out

Hi I Have the same issues. The Face det. & Tracking setting is greyed out even tough it should not according to the settings.

Product Expert
Product Expert
Posts: 542
Registered: ‎10-17-2012

Re: Face Detection and Tracking Greyed out

[ Edited ]

Hello Acevedoe76, 

I'm sorry to hear this happend.  So that the community may assist you, what is the camera's firmware version?  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎11-30-2016

Re: Face Detection and Tracking Greyed out

There area few settings inside the camera that once activated, won't allow face detection to be used. I can't recall the specific settings, but the camera will warn you of the consequences of chnaging certain settings. 

 

Since I had just gotten the camera, I wasn't attached to how I had the camera setup. So the easy solution was to reset everything to factory settings.

 

It worked. I use my face detection all the time now.

New Contributor
Posts: 1
Registered: ‎04-10-2017

Re: Face Detection and Tracking Greyed out

Make sure 'Magnification while recording' is turned off
New Contributor
Posts: 2
Registered: ‎10-24-2017

Re: Face Detection and Tracking Greyed out

I have exactly the same problem with c300m2 and 24-105.

Occasional Contributor
Posts: 5
Registered: ‎11-30-2016

Re: Face Detection and Tracking Greyed out

I ended up resetting the camera to factory settings, which worked.

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