Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎01-07-2016
Accepted Solution

C100 Mark II scratched EVF.

[ Edited ]

Hello everyone, greetings from Greece! I own a C100 Mark2, and recently while cleaning the EVF it got scratched pretty bad (see picture). The coating actually came off. I spoke with the official Canon Service in Greece, but they need to send the camera in Europe, for a cost repair estimate, and it is going to take a long time, about a month. I searched google, but cannot find an aswer to my problem. So I am asking for your help! Is there a way that I can repair it myself? And if there isn't can someone please tell me what would you think the cost estimate will be? I'm just asking for a very GENERAL estimate, like "it would be around xxx euros". 

 

I am pretty worried. Thank you very much!

 

 

IMG_9481.JPG

Highlighted
Frequent Contributor
Posts: 56
Registered: ‎07-19-2014

Re: C100 Mark II scratched EVF.

Unfortunately, there is no way to give you a good answer except from Canon. It may be covered as a warranty repair, too.

 

I know my Canon USA repairs happen in 3-4 business days, so a month may be estimating on the long side.

 

______________________________
I'm a cinematographer in Chicago using mostly Canon gear. I also founded MKE Production Rental in Milwaukee.
New Contributor
Posts: 3
Registered: ‎04-13-2017

Re: C100 Mark II scratched EVF.

Hello,

 

I have the exact same problem. I don't know how this happened as I am very careful with my equipement and never use any kind of chemical solvents to clean with.

I'm curious to know if others have had the same problem as a result of a manufacturing disign fault?

Has Canon offered any kind of solution? Warranty?

Kind regards.

New Contributor
Posts: 4
Registered: ‎01-07-2016

Re: C100 Mark II scratched EVF.

Hello Jona!
There is no way that you can change only the front glass, you need to change the entire Evf. There are only originals, no 3rd brand copies exist. In order to do so, I contacted a shop in Greece that does repairs and they shipped it from some country in Europe and changed it. It was very quick. After the EVF arrived (it was about 2 weeks) they only kept my camera in the shop for 2-3 days and had the Evf changed. The cost was not so high too, around 200 euro. I now clean the EVF very rarely, once every two or three months, with extreme care. I first use a blower (the rocket shaped one), to remove any small particles and then I clean with a soft fabric specially designed for lenses.
New Contributor
Posts: 3
Registered: ‎04-13-2017

Re: C100 Mark II scratched EVF.

Dear Sotis,
Thank you very much for the kind and insightful reply, I appreciate it.
I guess that this might be a challenge for me to have fixed. I bought the camera in Germany October 2015 and am currently on a project in Asia for the next month and then will return to North America so I guess that I will have contact Canon to see what their suggestion is. My feeling is that this must be some kind of design error/ flaw because, as I mentioned, I take extremely good care of my equipment and have never used anything more than water and a q-tip to clean the EVF screen. Let's see what Canon have to say.
Kind regards Smiley Happy

New Contributor
Posts: 4
Registered: ‎01-07-2016

Re: C100 Mark II scratched EVF.

I answered quickly because no one answered quickly to me and I want to save you the stress 🙂
It is not a design flaw with YOUR camera, all C100's MK2 have a very thin protective layer that gets damaged extremely easily. Don't use water. If you need to use some liquid buy a specially designed for cleaning lenses. But better avoid it. Have a nice shooting in Asia!
New Contributor
Posts: 3
Registered: ‎04-13-2017

Re: C100 Mark II scratched EVF.

I understand and appreciate your point. However, in my view this is a design fault because if you use cameras under difficult conditions for documentary film you know that the get dirty. Not cleaning them is not a solution. This reminds me of a similar situation with the Macbook called 'screengate' where the anti-glare screen coating slowly began to come off promoting Apple to have to fix the problem for free because it was a design fault. Not not clean a dirty evf for fear of damaging it is not a solution for professional equipment. Can you imagine what a producer would say if you told them the shot was ruined because you were not able to view it through a clean evf for fear of damaging it with a gentle cleaning? This is my first camera that this has ever happened to in this way and I've had many.
Im sure Canon will see the value in my position and remedy the situation.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement