01-07-2016 09:22 AM - edited 01-07-2016 03:13 PM
Hello everyone, greetings from Greece! I own a C100 Mark2, and recently while cleaning the EVF it got scratched pretty bad (see picture). The coating actually came off. I spoke with the official Canon Service in Greece, but they need to send the camera in Europe, for a cost repair estimate, and it is going to take a long time, about a month. I searched google, but cannot find an aswer to my problem. So I am asking for your help! Is there a way that I can repair it myself? And if there isn't can someone please tell me what would you think the cost estimate will be? I'm just asking for a very GENERAL estimate, like "it would be around xxx euros".
I am pretty worried. Thank you very much!
Solved! Go to Solution.
07-18-2016 04:16 PM
Unfortunately, there is no way to give you a good answer except from Canon. It may be covered as a warranty repair, too.
I know my Canon USA repairs happen in 3-4 business days, so a month may be estimating on the long side.
04-13-2017 06:33 PM
I have the exact same problem. I don't know how this happened as I am very careful with my equipement and never use any kind of chemical solvents to clean with.
I'm curious to know if others have had the same problem as a result of a manufacturing disign fault?
Has Canon offered any kind of solution? Warranty?
04-14-2017 03:24 AM
04-14-2017 04:14 PM
Thank you very much for the kind and insightful reply, I appreciate it.
I guess that this might be a challenge for me to have fixed. I bought the camera in Germany October 2015 and am currently on a project in Asia for the next month and then will return to North America so I guess that I will have contact Canon to see what their suggestion is. My feeling is that this must be some kind of design error/ flaw because, as I mentioned, I take extremely good care of my equipment and have never used anything more than water and a q-tip to clean the EVF screen. Let's see what Canon have to say.
04-15-2017 02:25 AM
04-15-2017 02:58 AM