Canon R6 and Canon Connect App on iPhone

[akaygeller]

I am trying to use the Canon Connect App to transfer photos from camera to phone. I have never had a problem previously, last did it in November.

Each time I hit import an error message comes up and says 'to save images on the camera to the smartphone, grant the app access to all photographs'. I then go to settings on my iPhone and the app has no option for photos....only has options for location, bluetooth, local network, Siri & search, and notifications.

Any suggestions? I have deleted and reinstalled app multiple times. The photo access should either pop up in the app or come up under the app settings but does not. I have no other way to import the pictures.

[shadowsports]

Greetings,

For clarity, what model iPhone are you using.  What version of iOS is installed?  What version of the CC App are you using?

Is this a personal or corporate device?  If corp, is it possible your employer does not allow these types of Apps?

Have you tried restarting the phone?

[akaygeller]

Hi! iOS 16.4.1 and CC App is 3.0.11.24. It is a corporate device but I have done this multiple times on the same corporate device with no issue and there has been no changes since November to any rules regarding this but can double check that.

If this does not work - any tips on loading the pictures onto a personal MacBook?

Thank you so much for your quick reply!!

[shadowsports · Accepted solution]

Greetings,

Corp device was just a thought.  I figured it was a long shot..  

A USB card reader is always a failsafe option.  

[akaygeller]

Thank you so much!! The USB reader worked!!