11-25-2018 03:34 PM
11-25-2018 05:28 PM
Hello Shannon27,
If the unit powers on with the power cord attached, then this issue may be related to the battery. It may be worth a try to change out the battery for a different one. If the issues persist past that, we recommend sending your unit in for service.
Alternately, you may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
11-25-2018 06:45 PM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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