12-30-2016 06:28 PM
The 'power button' on my Canon Vixia HF21 camcorder doesn't respond. What now? Battery is fine & charged.
01-01-2017 11:37 AM
Check the door to the battery compartment. Make sure that it is cleanly and fully closed. Make sure that the door to a memory card is properly closed, too.
If it is still not powering up after checking the doors, then I would contact Canon U.S. support for additional guidance.
01-02-2017 04:43 PM
Thanks. I contacted 'Camcorder Repair' , and they said (for whatever reason ) about almost of the Vixia series' power switch will need replacing after 300 - 500 HRS' use.
01-02-2017 05:05 PM
Hi DM47,
Thank you for posting.
Regrettably, the service life for the VIXIA HF21 has expired. I recommend contacting our Sales and Accessories Department for the options available to you. You may reach them by calling (866) 443-8002 seven days a week (except holidays), 8am to Midnight. Be sure to have your serial number for your camcorder at the time of your call.
01-03-2017 09:22 AM
Thank You.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.