03-09-2017 01:29 PM
Recording with XA25 Pro HD. Suddenly all recordings have no audio. I have tried troubleshooting, using built in mic, external mic and wireless mic and with all three no audio records. I have read manual and been through troubelshooting guide. I have changed batteries in the wireless mic. I have played back old footage that does have audio and confirmed all volume settings are correct. I am at a loss as to why I cannot get any audio recordings no matter was mic set up I am using. Any ideas offered would be appreciated. Thank you.
11-02-2017 05:31 PM
When this occurs is your wireless microphone connected to the camera or disconnected? If the issue persists you may need to consider setting up an evaluation on the Canon web site, here.