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Occasional Contributor
Posts: 6
Registered: ‎04-14-2016

Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Unfortunately I recorded an important video in the mp4 format in the internal memory of  my new VIxia HF R72 camcorder. Now I can't find out how I can either transfer that video to my Mac or even how I can copy it to an SD card. NEED to get it out of there! Thanks for any help!

Honored Contributor
Posts: 5,030
Registered: ‎08-13-2015

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Canon Vixia HF R72 Product Support Page

 

Be sure to click "Manuals" on the upper row of tabs, and "Guides and Manuals" on the lower.

 

The instructions on how to connect the camcorder to another device for playback or storage starts on page 156.

 

The instructions on how to use the WiFi feature to download movie files starts on page 171.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 6
Registered: ‎04-14-2016

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Went  back and re-read. Have downloaded software and tried numerous times. I have spent anoher 3 1/2 hours on this and I am apparently  too dense to figure it out. Doesn't seem like it should be this hard.

Honored Contributor
Posts: 5,030
Registered: ‎08-13-2015

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Canon support may be able to walk you through it.  Be sure to let them know whether you want to do it wired or wirelessly.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 6
Registered: ‎04-14-2016

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Thanks! About to pull my hair out. Better to contact them than that.

Super Contributor
Posts: 259
Registered: ‎01-13-2015

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

When you connect the camcorder to your Mac (via USB cable) does the camcorder show up in Finder?  If yes, it is possible that the internal memory of the camcorder may be accessible that way.   If it is visible then you should be able to copy the file or files from internal memory to your hard drive.  Have you tried using iMovie or whatever program you use to edit video to capture video from the camcorder?  There should be an option to capture from the camcorder in whatever editing program you use. 

Occasional Contributor
Posts: 6
Registered: ‎04-14-2016

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Actually that is one of my big problems. While "USB conneection" shows on my camcorder screen as it is supposed to when properly connected to my Mac, nowhere on my computer can I find the camcorder. It is not recognized by my computer.

New Contributor
Posts: 1
Registered: ‎09-12-2016

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Did anyone ever resoved that problem? Because I would be really interested to find out. 

 

I myself just spend some annoying 3 hours registering, filling marketing paperwork, registering again to some other Canon thinggy and... still... I cannot transfer the videos from the camcorder to the MacBook pro. The MacBook pro finder does not see the camcorder, even when it is plugged in. 

 

Any advice people? Thank you

 

Super Contributor
Posts: 259
Registered: ‎01-13-2015

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

Are the video clips in question stored on the internal memory of the camcorder?  If yes, what mode do you have the camcorder set to when you connect it to the MacBook?  Is the camcorder powered on or off when you first connect it to the MacBook?  What, if anything, do you see in Finder (in addition to what you already have) when you have the camcorder connected?

 

New Contributor
Posts: 2
Registered: ‎11-06-2016

Re: Vixia HF R72 - How do I transfer video recorded in mp4 to computer or copy it to an SD card?

I got a Vixia HF R72 , recorded my mp4s, tried to import to Mac 10.6.8, same problem. Fortunately, my husband is a mac wiz. Here's a quick workaround if you don't want to import into iPhoto, or your camera doesn't show up at all:

 

• Plug camera into power, connect to computer with USB cable. Switch on, press "Play" button. USB connection appears on LED screen. (iPhoto will open up; close it.)

• Go to your Applications folder and open Image Capture (should already have come installed).

• Your camera should show up in the upper left. Click on it.

• At the bottom of this sidebar, from "Connect this camera to:" choose "No application." (Then iPhoto won't open up automatically any more.)

• By now, your camera files should show up in the window. Select the ones you want to import. (You can choose to delete them after importing by clicking the box at bottom left of window.)

• At the bottom of the window, click on the arrow of "Import to;", and choose "Other" from the drop-down menu. In the appearing Finder window, go to your Movies > iMovie Events folder and make a new folder (button bottom left). Name it whaever you would name your new iMovie event.

• back in Image Capture, click "Import Selected." It'll take a while depending on size of movies.

• When you open iMovie, it will recognize and process your new event. Ta-dah!

 

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