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New Contributor
Posts: 1
Registered: ‎05-17-2018

Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Hi
I can't upload mp4 video files from my Vixia HF R700 to my Windows 10 PC, using the Pixela transfer utility.(over USB)
I get an error message saying that the images could not be imported.

I can see and import AVCHD files no problem though.
(Both Mp4 and AVCHD files play back on the camera no problem)

I have also tried an external card reader with no luck.

Please advise.

Thanks

Super Contributor
Posts: 209
Registered: ‎02-11-2016

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Hi- upgrade your computer video adapter Direct X  12 or higher driver.

See microsoft forum for guide on how to upgrade driver.

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Product Expert
Posts: 891
Registered: ‎10-16-2012

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Hi Vwerner,

 

Thanks for posting.

 

While the Pixela Transfer Utility is great for transferring AVCHD movies, for your MP4 movies, please use the Canon CameraWindow. You may access this software by clicking here. Once on our site, you'll see that the "Drivers" tab is highlighted. Click on software, then click on the [Select] button to the right of "CAMCORDER Software 7.0 [Windows]", then click on the red "How to Download and Install" link for installation instructions.

 

To begin downloading this software, click on the red [Download] button. On the next (Popup or new tab), enter your camcorder's 12-digit serial number, in the space provided, then click ont he [Submit] button.

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