01-27-2013 09:38 PM
I have a HF 200 which has served me well over the years. Now when I plugged in the original Canon power adapter, the red LED will flash 7 times in about 7 seconds, and then rest for about 5 seconds. The battery does not charge and it's the original Canon battery. I can use a compatible battery charger and the battery will charge. However, it won't display the remaining time properly and it will alert me to change battery all the time. I bought a new battery which initially worked fine, displaying the remaining time properly. But the camcoder won't charge it.
Is the problem with the power adapter? Is there a replacement?
Or is the problem with the camcorder? Given its age, I probably don't want to fix it. if so, is there a compatible charger that I can buy?
01-29-2013 04:52 PM
For information regarding a replacement for your CA-570 Compact Power Adapter, I recommend checking with our Sales and Accessories Department. You may reach them by calling (800) 652-2666 between 8:00 AM and midnight ET, seven days a week. They'll assist you with product information and dealer locations.
01-30-2013 10:25 AM
Based on everything you described, the replacement adapter is the best way to go.
02-15-2014 10:45 PM
I have two batteries and neither will charge, I used a charger from my other Canoncam corder and still will not charge. The charging light seem to be flashing a lot faster also.
09-28-2014 03:37 AM
So this makes like 3 or 4 of us having the exact same issue? I too just reported a similar problem with my Canon HF21 HD camcorder to tech support a few hours ago. Saaaame thing 7 flashes 3 second pause and then repeats. My red screen shows up on startup " ! Charge the camcorder battery"(or something like that) shows up and the red battery up in the upper right shows up and won't go away. I bought a charger (thinking mine is bad) from an electronics store specifically for the Canon batteries and charged them fully proving it wasn't the batteries, put them back on my unit and immediately got the same error witht the red battery in the upper right corner of the screen and another error message saying " ! Charge the camcorder battery". I mean...I've been using these batteries flawlessly for years and the likelyhood of both failing on the same day was slim to none...so I really knew it wasn't the batteries. I can't believe the Canon personell haven't addressed this issue of that red battery indicator not going away with a perfectly fine battery??. It doesn't sound like a fix by purchasing a new CA-570?? What ultimately will fix this tech support? Anyone?
10-01-2014 06:39 AM
Thanks for posting.
If charging the battery with another charger works, yet you still see the same screen and message on the camcorder, something is wrong with the camcorder itself and will need to be repaired. To start the repair process, you'll need to complete a Repair Request on our website.
10-20-2014 04:43 PM
I just posted a similar issue for the VIXIA HF M301. I wonder if it is a failure where the AC adapter plugs into the camcorder which could explain the issue on different models. If Canon has not addressed this problem, I question paying for an authorized repair when it would just happen again.
10-20-2014 07:50 PM