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YSG
New Contributor
Posts: 1
Registered: ‎01-08-2018

VIXIA HF R800, external mic not working

Hi everyone

I have a HF R800 mainly to record lectures, I also have a regular external mic,

when i plug in the mic, it stops to record audio, if I unplug the mic then the machine does record audio

also the mic works on other machines

please advise

 

Thank you

New Contributor
Posts: 1
Registered: ‎01-08-2018

Re: VIXIA HF R800, external mic not working

I am also experiencing the external mic issue.  I purchased a TRRS lapel mic, but apparently the external mic port is a TRS port.  I then purchased a TRRS to TRS adapter, but that was a waste of money since the expernal mic still didn't work.  I just received a TRS lapel mic but that doesn't work either.  

 

I do have a TRS external Takstar SGC 598 mic and tested that on the Canon.  The Takstar mic works.  So my conclusion is that the external mic port on the camera is a TRS plug and apparently you must purchase a mic that is battery powered.  The Quick Guide that comes with the camera explains nothing about the external mic requirements.  I cannot find any simple instructions as to which type of external mic is required with the HF R8000 camera.

New Contributor
Posts: 1
Registered: ‎01-08-2018

Re: VIXIA HF R800, external mic not working

[ Edited ]

I have the VIXIA HF R600 and my external Rode Mic does not work as well. When I plug it in there is no sound recording and it does not show levels. If I slightly pull the jack out I get visual mic levels but it records audio faint in the background and with a lot of static. I purchased this camera within the last year but this is the first time I have tried to use the external mic. The microphone works wth a USB adapter so I know it is not the Mic.

 

Please advise Canon.

Product Expert
Posts: 824
Registered: ‎10-16-2012

Re: VIXIA HF R800, external mic not working

Hi YSG,

 

Thanks for posting.

 

Your camcorder will accept just about any microphone with a 3.5mm stereo plug.  Because of the wide variety of microphones, we don't have specific recommendation for a brand or model of microphone, nor do we offer support for third-party accessories such as this.

 

Microphones should meet the following specifications: 3.5 mm stereo minijack -64 dBV (with 600 Ohms microphone)/5 kohm or more. Because this camcorder cannot provide "phantom" power for the microphone, an "active" microphone (requiring external power) must supply its own power.

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New Contributor
Posts: 1
Registered: ‎01-11-2018

Re: VIXIA HF R800, external mic not working

I've had the same problem with two different third party mics via Amazon, and a Sony.  The question I have is not just powered or not, but does this require TRS (3 pole), or TRRS (4 pole)?  The documentation doesn't say, and it's not helpful because there isn't a "standard" 3.5 mm stereo plug.

 

TRS - Tip, ring, sleeve - so 3 pole
TRRS - Tip, ring, ring, sleve - ergo 4 pole

 

Or does the R800 accept both styles?

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