01-08-2018 06:57 AM
I have a HF R800 mainly to record lectures, I also have a regular external mic,
when i plug in the mic, it stops to record audio, if I unplug the mic then the machine does record audio
also the mic works on other machines
01-08-2018 08:55 AM
I am also experiencing the external mic issue. I purchased a TRRS lapel mic, but apparently the external mic port is a TRS port. I then purchased a TRRS to TRS adapter, but that was a waste of money since the expernal mic still didn't work. I just received a TRS lapel mic but that doesn't work either.
I do have a TRS external Takstar SGC 598 mic and tested that on the Canon. The Takstar mic works. So my conclusion is that the external mic port on the camera is a TRS plug and apparently you must purchase a mic that is battery powered. The Quick Guide that comes with the camera explains nothing about the external mic requirements. I cannot find any simple instructions as to which type of external mic is required with the HF R8000 camera.
01-08-2018 08:01 PM - edited 01-08-2018 08:02 PM
I have the VIXIA HF R600 and my external Rode Mic does not work as well. When I plug it in there is no sound recording and it does not show levels. If I slightly pull the jack out I get visual mic levels but it records audio faint in the background and with a lot of static. I purchased this camera within the last year but this is the first time I have tried to use the external mic. The microphone works wth a USB adapter so I know it is not the Mic.
Please advise Canon.
01-10-2018 12:38 AM
Thanks for posting.
Your camcorder will accept just about any microphone with a 3.5mm stereo plug. Because of the wide variety of microphones, we don't have specific recommendation for a brand or model of microphone, nor do we offer support for third-party accessories such as this.
Microphones should meet the following specifications: 3.5 mm stereo minijack -64 dBV (with 600 Ohms microphone)/5 kohm or more. Because this camcorder cannot provide "phantom" power for the microphone, an "active" microphone (requiring external power) must supply its own power.
01-11-2018 01:11 PM
I've had the same problem with two different third party mics via Amazon, and a Sony. The question I have is not just powered or not, but does this require TRS (3 pole), or TRRS (4 pole)? The documentation doesn't say, and it's not helpful because there isn't a "standard" 3.5 mm stereo plug.
TRS - Tip, ring, sleeve - so 3 pole
TRRS - Tip, ring, ring, sleve - ergo 4 pole
Or does the R800 accept both styles?
01-22-2018 11:46 PM
Yes, I'm having the same problem. I purchased the Vixia HF R800 and I've returned it twice for failure of the mic jack. The third one doesn't work either. I've tried 2 unpowered/ passive mics that I've used on other camers, computers, and cellphones. With the Vixia I just get static unless I pull the jack out just the right amount then I get static and a tiny bit of intended sound. This appears to be a serious design flaw if three out of three are bad. I'm very dissapointed, I kind of expected more from Canon. The external mic jack is a requirement for me. Could you please fix and inform your valued customers when it is taken care of?