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ekz
New Contributor
Posts: 4
Registered: ‎09-02-2017

VIXIA HF R72 Files don't match up!!!

I just bought this camera and am using Mp4 and a memory card, because the software didn't recognize the camera to transfer from the internal memory.  

 

My computer and Imovie both recognize the memory card.  Yay!

 

BUT, the camera has divided my 3 hours into multiple files of about 29 minutes..  

 

and when I import them into Imovie, THEY DO NOT MATCH UP!!!!!!

 

there is a missing frame or 2 in the person's comments!!  

 

WHAT DO I DO ABOUT THIS????  You can see that I'm  really frustrated.

 

This is an interview I was hired to record and got the new camera to get higher quality, but this is unacceptable.

 

Thanks!

Moderator
Posts: 497
Registered: ‎11-20-2012

Re: VIXIA HF R72 Files don't match up!!!

Hi ekz! 

Thanks for posting in the Canon Forums!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

ekz
New Contributor
Posts: 4
Registered: ‎09-02-2017

Re: VIXIA HF R72 Files don't match up!!!

Thanks -- I actually did contact support via email and was a bit dismayed at the lack of resolution for the problem, so thought other users might have ideas.

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