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New Contributor
Posts: 1
Registered: ‎06-03-2018

USB Connection R800

When I plug in the USB cable to download the videos, I get a pop-up message that says "Too many photos and MP4 movies.  Disconnect the USB cable".  

 

How can i download the videos then???  Please advise

Moderator
Posts: 1,164
Registered: ‎10-25-2012

Re: USB Connection R800

Hi jayers14!


So that the Community can help you better, we will need to know a bit more about your situation while using your VIXIA HF R800.

 

What Computer Operating System are you using (Windows Vista/7/8/10 or macOS 10.x)?

 

Are you using the most up-to-date Canon Software from our site? If not, you can update it HERE

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during the week, or email anytime.

Thanks and have a great day!

Valued Contributor
Posts: 303
Registered: ‎01-13-2015

Re: USB Connection R800

Are the videos stored on an SD card in the camcorder?  If yes, have you tried removing the card and using it in a card reader to transfer the videos to your computer?

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