08-30-2017 05:16 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what model camcorder you have, and provide specific details about your problem. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).