01-25-2016 04:43 PM - edited 01-25-2016 10:02 PM
This XF100 camcorder features a built in rechargeable lithium battery and isn't intended to be user replaceable or serviceable. It shouldn't need to be replaced though as they're meant to last a long time. The built in battery will indeed discharge though and drain the battery completely If the camcorder isn't used for a while.
In this case it's fair to say that the battery has been 100% discharged and will need to be recharged again before it's properly ready to hold a charge. You can recharge the battery by connecting the DC cable and compact power adapter to the XF100 and use a household outlet to charge the camcorder for a period of 24 hours while it is turned off.
01-25-2016 08:46 PM
Thanks, but this does not resolve the problem. I have charged the camera as you describe several times. If the primary battery is removed for long enough to charge it, I lose the time settings. I can only conclude that the back up battery has failed or degraded. The manual tells you what cells to use to replace it, hence my belief that it is user serviceable. The unit is out of warranty, and I'm pretty handy with electronics and careful. Is it possible to get the service procedure?
01-25-2016 10:34 PM
Page 170 of the XF100 manual specifies both the built-in rechargeable lithium battery (aka, the back up battery) and a CR2025 lithium button battery. One might interpret that particular section and page in the manual as referring to the same battery, but it actually refers to two different and distinct batteries. I apologize that it might be easily misread as being otherwise.
The built-in rechargeable lithium battery (aka, the back up battery [which runs the date/time/settings]) is the one we're referencing when referring to your inquiry. It's internal and cannot be changed by the end user as it requires Canon Factory Service to do so.
This stands in contrast to the CR2025 lithium button battery (which we supplied) runs the XF100's wireless controller. This is not the same as the built-in rechargeable lithium battery that's referenced when we talk about your direct inquiry. You can change out the CR2025 lithium button battery on the wireless controller as needed.
Given this information we're unable to suggest attempting service yourself and would instead recommend using the Canon USA web site (linked here) to set up a service ticket for the camcorder to be sent to Canon for evaluation and/or service.
01-26-2016 04:40 PM
I have the same issue with my XF100. This is the best answer I have seen. When I email Canon Tech, They told me to contact Canon Parts....which I knew was wrong. I will probably take the approcach and contact Canon Service to get the battery in teh camera replaced. Charging did not solve the issue.
08-31-2017 05:56 PM
I just started working for a company that left this camera sitting for about a year or more.
I charged the xf-100's internal battery but only for about 18 hours. I'm trying again for the full 24, But if it doesn't work, what are the service options for Alberta / Western Canada?
08-31-2017 06:02 PM
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