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New Contributor
Posts: 1
Registered: ‎05-22-2018

Charging Vixia HF R500

It appears that the charging port is damaged.  The camera works fine with a charged battery.  Is there another way to charge the camera/battery?

Product Expert
Posts: 891
Registered: ‎10-16-2012

Re: Charging Vixia HF R500

Hi Biblemoose,


Thank you for posting.

 

If you're unable to charge your camcorder's battery internally, you may charge it, using the optional Battery Charger CG-700. For assistance locating this accessory, please contact the Canon Sales and Accessories Department. You may reach them by calling (800) 652-2666 between 8:00 AM and midnight Eastern time, seven days a week, except holidays. The agent who answers your call will be able to provide product and Canon Authorized Dealer information.

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Super Contributor
Posts: 239
Registered: ‎02-13-2016

Re: Charging Vixia HF R500

Are you trying to charge an OEM Canon battery or a third party replacement? If it's a non-Canon battery I'd try using that vendor's recommended auxiliary charger.

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