Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎09-19-2017

Canon Vixia - Zoom out problem, pleeeeeease help!

[ Edited ]

Hello all,

I have a Canon Vixia HF G40, brand new, a few months use.

 

It has started to zoom out automatically..  randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?

 

thanks

Sandra

 

 

Occasional Contributor
Posts: 19
Registered: ‎08-10-2017

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

[ Edited ]

I have a G40 with no problems. Random zooming would suggest a fault with the zoom rocker switch. If it's less than a year old it should still be under warrenty.

Legria HF G40 - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24Gb RAM, nVidia GTX 750Ti - Win 10 - DaVinci Resolve 14.1
New Contributor
Posts: 2
Registered: ‎09-19-2017

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Cheers IamintheUK

I will check the warrenty solution.

 

Does this mean this could be a mechanical issue ? I thought maybe the Autofocus configuration is not doing its job... or any other software issue...

 

 

Moderator
Posts: 1,029
Registered: ‎10-25-2012

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Hello serazoo,

 

We encourage you to reach out to support for troubleshooting. Here in the USA, we're at 1-800-OK-CANON (800-652-2666). Outside of the USA, CLICK HERE for options. 

Occasional Contributor
Posts: 19
Registered: ‎08-10-2017

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

If you look at some of the other threads here it seems to be a common problem.

Legria HF G40 - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24Gb RAM, nVidia GTX 750Ti - Win 10 - DaVinci Resolve 14.1
New Contributor
Posts: 1
Registered: ‎10-21-2017

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

I am having the same issue so it appears its a known problem with this type of rocker zoom switch.  Like yours, mine zooms all the way out and can only be stopped by light pressure on the zoom switch.  My guess is this is an issue that needs a recall to correct whatever is causing this malfunction.

 

At first I thought it was trying to autofocus the image but I troubleshot it some and soon realized it was a rocker issue.

 

I did a reset on all the settings and still the same.  Rocker Zoom issue.

 

Canon, please find a fix quickly.

 

Bob

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement