09-19-2017 09:45 AM - edited 09-19-2017 09:58 AM
I have a Canon Vixia HF G40, brand new, a few months use.
It has started to zoom out automatically.. randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?
09-19-2017 10:07 AM - edited 09-19-2017 10:09 AM
I have a G40 with no problems. Random zooming would suggest a fault with the zoom rocker switch. If it's less than a year old it should still be under warrenty.
09-19-2017 12:07 PM
I will check the warrenty solution.
Does this mean this could be a mechanical issue ? I thought maybe the Autofocus configuration is not doing its job... or any other software issue...
09-19-2017 12:14 PM
We encourage you to reach out to support for troubleshooting. Here in the USA, we're at 1-800-OK-CANON (800-652-2666). Outside of the USA, CLICK HERE for options.
09-19-2017 07:27 PM
If you look at some of the other threads here it seems to be a common problem.