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Canon Vixia HF R700 Stuck on Black Screen

ImTheDaJacob
Apprentice

Hi

 

I got a Canon Vixia HF R700 about a year ago and I really like it. For some reason today, when I turned it on it stayed on a black screen with the backlight on. I took the battery out, put it back in and the same thing. I could for some reason get the library if I timed it right. I really hope this is fixable and I hope someone knows why this is happening.

 

Thanks,

Jacob

 

2 REPLIES 2

Richard
Product Expert
Product Expert

Hi ImTheDaJacob,

 

Thanks for posting.

 

If your camcorder's display is still black, first, please ensure that the lens cover has been opened. The switch for this cover is located just under the end of the grip belt that's closest to the lens.

 

If the lens cover has already been opened, I recommend contacting our technical support team for assistance. For contact options, please use this link: http://Canon.us/ContactCF

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks for the help,

I lightly tapped the lens for a bit and it finally loaded.

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