10-26-2017 11:11 AM
Hello everyone I need help I got my vixia G20 around 18 months ago and everything has been stellar until a couple weeks ago. It started automatically zooming in on its own. Is there some setting that could be turned on?
If it is that something is wrong with the camera, I am out of warranty so am I just out of luck?
10-26-2017 12:10 PM - edited 10-26-2017 12:16 PM
Have you looked at the Zoom options starting on page 52 of the User Manual?
Look on page 157 under "Abnormal characters apear..." for instructions on how to do a factory reset.
You can look on page 14 for the location of the Reset button (swing the LCD screen out).
10-26-2017 12:44 PM
Thanks for the reply I did try that it reset everything but the camera is still zooming all the way in. I did call technical support. Very frustrating I was just told to ship it in and they would give me a repair estimate.
I am 26 years old with an 18 month old at home I splurged to buy this camera in the first place.
10-26-2017 01:55 PM
I'm sorry to hear the reset didn't help. Hopefully it will be an inexpensive repair which I know you would rather not have to do. I've not heard anything negative about Canon's repair services. The same can't said for another four letter manufacturer which has a terrible reputation (well the service centers do).
I understand about splurging on the HF G20 as I own one as well.