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New Contributor
Posts: 1
Registered: ‎05-20-2017

Can't transfer video from Vixia HF R80 to laptop

I'm trying to move videos from my camcorder to my laptop running Windows 8.1 64 bit OS with the Canon Window utility, and I keep getting the "Cannot detect camera" error.  Any help would be greatly appreciated.

Super Contributor
Posts: 263
Registered: ‎01-13-2015

Re: Can't transfer video from Vixia HF R80 to laptop

If the videos are stored on a SD or microSD card have you tried using the card and a card reader to transfer the video to your laptop?

Honored Contributor
Posts: 5,222
Registered: ‎08-13-2015

Re: Can't transfer video from Vixia HF R80 to laptop


JedJ wrote:

I'm trying to move videos from my camcorder to my laptop running Windows 8.1 64 bit OS with the Canon Window utility, and I keep getting the "Cannot detect camera" error.  Any help would be greatly appreciated.


Have you resolved this issue, yet?  I think the model has Wi-Fi and USB.  Make sure the camera is set to the proper communication mode, USB or Wi-Fi, as the software.

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Product Expert
Posts: 789
Registered: ‎10-16-2012

Re: Can't transfer video from Vixia HF R80 to laptop

Hi JedJ,

 

If you're still encountering this issue, when connecting your camcorder to your computer:

  1. If your computer is a desktop unit, is the USB cord plugged into the back of the computer? (Recommended)
  2. If it's a laptop, is your computer running on AC power? (Recommended)
  3. We recommend against plugging your camcorder into a USB hub. Please ensure that you plug your camcorder directly into your computer's USB terminal.

With your camcorder connected, as suggested below, when you power your camcorder on, please switch it over to the Playback mode. This mode is also your camcorder's computer connection mode.

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