Canon Community Canon Community

New Contributor
Posts: 2
Registered: ‎02-20-2018

Camera Window Cannot Detect Camera

Hi everyone, I am new with Vixia HF R80 - and camcorders in general. I am trying to download my movies from my Vixia. I am connected to my laptop with usb cable supplied by canon. I do not use a hub port, i am connected to the main power. When I turn on camera my Windows 7 laptop tells me it is downloading device driver ... then says it can not. Then I see a window that asks me how I want to download my files - by Windows or by Camera Window? When I choose Windows it tells me there's an error on each file and they didn't download. So I try Camera Window and receive an error that says "Camera Window Cannot Detect Camera". Please help! I have slogged my way through with this camera for days and am so excited to see my first take!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement