03-16-2017 02:22 PM
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About this photo
Camera: Canon EOS 5D Mark III
Lens: Canon EF 24-70mm f/2.8L II USM
Shutter Speed: 1/320 sec
Focal Length: 70mm
03-24-2017 10:35 AM
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To transfer movies and photos from your VIXIA HF R500, you'll want to ensure you have the most recent software that came with your camera installed onto your computer. This includes the PIXELA software. You can download the software directly to your computer from our site HERE.
Once you have the software installed, if you still have issues, don't hesitate to reach out to our US-based Technical Support Team. They're 100% free, and will be happy to help! They're available by phone or email at http://Canon.us/ContactCF
We hope this helps!