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Community Manager
Posts: 51
Registered: ‎10-12-2012

Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Thank you for using Canon products. Apple is preparing to release new Mac OS X v10.12 Sierra. During our testing of the pre-release version of Mac OS X v10.12 Sierra, we discovered some compatibility issues with Canon’s Camera Window DC, EOS Utility and Map Utility software programs that may cause certain functions of such software not to work. Once Apple releases the official version of Mac OS X v10.12 Sierra, our plan is to test these software programs with this official version and then release compatibility information around the end of the September 2016. If you have any of these software programs, we recommend that you wait to upgrade to Mac OS X v10.12 Sierra until after our testing is complete.

 

We will share the compatibility information with you through a follow-up email to be released around the end of September, 2016.

 

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

 

Thank you,

Customer Support Operations

Canon U.S.A., Inc

 

Contact Information for Inquiries

Canon Customer Support Center

Phone: 1-800-OK-CANON (1-800-652-2666)

TDD: 1-866-251-3752

Email: carecenter@cits.canon.com

For additional support options: www.usa.canon.com/support

New Contributor
Posts: 1
Registered: ‎10-06-2016

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

So what's the latest?  Apple keeps trying to push their update?

Thanks,

Mark 

Frequent Contributor
Posts: 27
Registered: ‎01-24-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Today, January 30th 2017, Canon Wireless CameraWindow still is not compatible with MacOS. Very annoying issue which Canon does not seem to be able to (or want to) solve.

 

After installing CameraWindow DC 8.10.9b for Mac OS X (and updating to macOS Sierra 10.12.3) Canon Wireless CameraWindow is still not working with my G7 X on both of my Mac computers 16x16_smiley-sad.png16x16_smiley-sad.png16x16_smiley-sad.png

 

Wireless CameraWindow has not been compatible with macOS for about one year now. Very bad product service from Canon 16x16_smiley-sad.png16x16_smiley-sad.png16x16_smiley-sad.png

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