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Occasional Contributor
Posts: 11
Registered: ‎11-25-2015

Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Apple recently released Mac OS X v10.12 Sierra. We have discovered some issues with the compatibility of Canon’s Camera Window DC, EOS Utility and Map Utility software programs with Mac OS X v10.12 Sierra that may cause certain functions of such Canon software not to work.


Before upgrading your OS to Mac OS X 10.12 Sierra, please review the compatibility chart by clicking here.

 

We will update our support policy Mid-October.

New Contributor
Posts: 2
Registered: ‎11-11-2014

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Very good news apple in the last update of macOSsierra fix the problem if that is operating the up date was of appeal and not of Canon :-)

 

AJP
New Contributor
Posts: 1
Registered: ‎10-10-2016

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

i wouldn,t say the problem is fixed.

New Contributor
Posts: 2
Registered: ‎09-08-2016

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

I agree.  The incompatibility problem is not fixed.  (Oct. 28.)

Moderator
Posts: 222
Registered: ‎11-17-2014

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Hello Rutlap!

Welcome to the Canon Forums and thanks for posting!

We're sorry to hear you're having trouble with the CameraWindow app. We want to help. We have recently released an update and your PowerShot G7X should be compatible with the CameraWindow app using an USB cable. Please download the latest version of the app which is CameraWindow DC 8.10.9b HERE. If you need additional assistance with this our Technical Support Team can assist you by phone at 1-800-OK-CANON. They are open Monday through Friday from 10 am to 10 pm ET, excluding holidays.

 

We hope this information was helpful! 

 

New Contributor
Posts: 2
Registered: ‎09-08-2016

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Jenine--Thank you for your post and for the link to the download.  The update succeeded for me.  I had just about given up hope for Camera Window's usefulness for my model (Powershot S 120).  As of today, it's nice, not having to pull the card and use a card reader every time.  I 

 

Rutlap--I'm sorry the update didn't work for your G7 X.  As for your OS, no doubt you're up to date with Mac OS 10.12.3.  The next version is now in beta.  I don't know if that is good news or bad news for us.

New Contributor
Posts: 1
Registered: ‎03-31-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

I have a 4 year old Canon PowerShot G16.  It used to "talk" to my imac both wirelessly and with USB interface.  I'm using v10.12 Sierra and all I get is "No camera found".  I've deleted the software and reloaded with the latest version, but still no joy. It works wireless with my ipad but I need it to interface with my computer.  Pix will download through Mac's "Photo" but then renaming them with Digital Photo Professional is clumsy and it doesn't put them into date order.  Short of taking out the memory card, is there any other "workaround"?

Moderator
Posts: 1,029
Registered: ‎10-25-2012

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Hi rultap,

 

The easiest solution to your situation is to ensure you're using the most up-to-date software directly from the Canon site. We update our software regularly. You can find the software for the G7 X HERE.

If you've updated your software and you're still having issues, please reach out to our US-based technical support by calling 1-800-OK-CANON (800-652-2666) for further troubleshooting. 

 

If you're outside of the USA, you'll want to reach out to your local Canon group for assistance. Their contact information can be found by clicking HERE, then selecting your region and then country.

Highlighted
New Contributor
Posts: 1
Registered: ‎04-09-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Has anyone tried "CameraWindow DC 8.10.10b for Mac OS X", but released on 04/07/17? Apparently the version number didn't change, but the release date did. It still says no WiFi under OS X 10.11/10.12, but I'm hoping at least USB works now.

New Contributor
Posts: 4
Registered: ‎04-04-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Good gosh, another 6 months has gone by and Canon still has the wifi restriction listed for Camera Window and Mac OSX Sierra. Will it ever get resolved. Doesn't look likely. 

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