09-30-2016 09:45 AM
Apple recently released Mac OS X v10.12 Sierra. We have discovered some issues with the compatibility of Canon’s Camera Window DC, EOS Utility and Map Utility software programs with Mac OS X v10.12 Sierra that may cause certain functions of such Canon software not to work.
Before upgrading your OS to Mac OS X 10.12 Sierra, please review the compatibility chart by clicking here.
We will update our support policy Mid-October.
10-25-2016 12:33 AM
Very good news apple in the last update of macOSsierra fix the problem if that is operating the up date was of appeal and not of Canon :-)
02-20-2017 05:04 AM
Today (late February 2017) Canon Wireless CameraWindow still is not compatible with the current mac os (Sierra 10.12) as is confirmed by Canon's own compatibility chart https://www.usa.canon.com/internet/portal/us/home/
I consder this to be a very bad customer service
02-20-2017 10:15 AM
Welcome to the Canon Forums and thanks for posting!
We're sorry to hear you're having trouble with the CameraWindow app. We want to help. We have recently released an update and your PowerShot G7X should be compatible with the CameraWindow app using an USB cable. Please download the latest version of the app which is CameraWindow DC 8.10.9b HERE. If you need additional assistance with this our Technical Support Team can assist you by phone at 1-800-OK-CANON. They are open Monday through Friday from 10 am to 10 pm ET, excluding holidays.
We hope this information was helpful!
02-20-2017 10:41 AM
The latest CameraWindow update (8.10.9b) does not make any difference: As before Wireless CameraWindow is not compatible on two different Mac computers of mine (both running mac os 10.12.3 Sierra).
Just as before, the G7 X camera does make contackt with the router but not with the Wireless CameraWindow software. As before the camera can only be connected with the hlep of a USB-cable.
I also want to point out once again that the compatibility chart on the Canon web site still lists Camera Window as „C: The software is not compatible with Mac OS X 10.12 Sierra“ https://www.usa.canon.com/internet/portal/us/home/
I strongly urge Canon to clear upp this annoing misinformation and the constant Wireless CameraWindow compatibility issues with mac OS 10.12
02-20-2017 11:25 AM
Jenine--Thank you for your post and for the link to the download. The update succeeded for me. I had just about given up hope for Camera Window's usefulness for my model (Powershot S 120). As of today, it's nice, not having to pull the card and use a card reader every time. I
Rutlap--I'm sorry the update didn't work for your G7 X. As for your OS, no doubt you're up to date with Mac OS 10.12.3. The next version is now in beta. I don't know if that is good news or bad news for us.
02-20-2017 03:02 PM
So that there will be no misunderstanding:
Wireless CameraWindow is not working for my G7 X with Mac OS X v10.12.3 Sierra (and has not been working for a long time).
Hovewer when connecting the G7 X to my Mac with a USB-cable, CameraWindow will work without a hitch with Mac OS X v10.12.3 Sierra (and has done so for a long time).
02-22-2017 12:49 PM
The Canon CameraWindow DC 8.10.10b updade from today 2/22/17 is STILL NOT COMPATIBLE WITH macOS Sierra 10.12
In the Canon release notes it says: „Wi-Fi connection is not available with 10.11/10.12“
Why is Canon ignoring the WiFi compatibility issue with macOS Sierra 10.12?